F.A.Q | Frequently Asked Questions
About Us and Our Products
1. What is VibbeExpress, and what do you sell?
At VibbeExpress, we specialize in unique, high-quality products designed to help you express your vibe! From journals, phone cases, and stationery to clothing like hoodies and T-shirts, we’ve got something for everyone. Each item features custom designs inspired by creativity, individuality, and the latest trends.
2. How are your products made?
All our products are made using a print-on-demand process. This means each item is custom-made just for you as soon as you place your order. This helps reduce waste and ensures you receive a fresh, high-quality product.
3. Can I customize my order?
At this time, we don’t offer customization options for individual orders. However, if you’re looking for a bulk order with custom designs, feel free to contact us at vibbeExpress@gmail.com, and we’ll be happy to discuss options!
4. What sizes do your clothing items come in?
We offer a wide range of sizes to ensure everyone can find their perfect fit. Each product page includes a size chart—please check it carefully before placing your order. If you're unsure about sizing, feel free to reach out to us!
5. How should I care for my clothing and accessories?
To ensure the longevity of your clothing and printed items:
- Wash clothing in cold water, inside-out, on a gentle cycle.
- Avoid using bleach or fabric softeners.
- Tumble dry on low or hang to dry.
For accessories like phone cases or tumblers, simply wipe with a damp cloth to clean.
6. Are your products eco-friendly?
We strive to reduce waste by using a print-on-demand model, which means we only produce items when they’re ordered. Many of our printing partners also use sustainable materials and eco-friendly production processes.
Shipping and Delivery
7. How long will it take to receive my order?
Processing and production times typically take 2–7 business days, depending on the item. Shipping times vary based on your location:
- Domestic orders: 5–10 business days.
- International orders: 10–30 business days.
You'll receive tracking information as soon as your order ships.
8. How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you didn’t receive your tracking info, please check your spam folder or contact us for assistance.
9. Do you ship internationally?
Yes, we ship worldwide! Please note that international shipping times vary by country and may be subject to customs fees or delays, which are the responsibility of the buyer.
If we do not ship to your location, please reach out at VibbeExpress@gmail.com and we can review pricing and other barriers to see what is possible.
10. Where are your products shipped from?
Our products are made and shipped from facilities in the United States, Europe, and other international locations to get your order to you as quickly as possible. The location depends on your shipping address and the item purchased.
11. Do you offer free shipping?
We occasionally run promotions offering free shipping on orders over a certain amount. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest offers.
Returns, Exchanges, and Order Adjustments
12. Do you accept returns or exchanges?
Since all products are made to order, we only accept returns or exchanges for defective or damaged items. If you receive a product that is damaged or incorrect, please contact us within 7 days of receiving your order at VibbeExpress@gmail.com, and we’ll make it right.
13. What should I do if my order arrives damaged?
If your order arrives damaged or defective, please send us an email at VibbeExpress@gmail.com with a clear, well-lit photo of the issue, and we’ll be happy to replace it or issue a refund.
14. Can I change or cancel my order after it’s been placed?
Because our print-on-demand process starts quickly, we may not be able to make changes once your order is in production.
If you need to cancel or adjust your order, please contact us within 24 hours of placing it, and we’ll do our best to help.
Promotions and Offers, Contact Us!
15. How can I contact VibbeExpress if I have more questions?
We’re here to help! You can reach us by:
- Email: VibbeExpress@gmail.com
- Contact form: Visit our website’s "Contact Us" page.
We aim to respond to all inquiries within 24–48 hours.